Stakeholder Support System

Downtown Vision, Inc. provides Downtown stakeholders in the Downtown Improvement District (bound by Market Street, Church Street, Broad Street and Prudential Drive) the ability to report Downtown cleanliness and maintenance issues and track them through resolution. Issues that can be reported via our new Stakeholder Support System include:

  • Broken windows
  • Graffiti
  • Human/pet waste
  • Light out
  • Litter & debris
  • Odor complaint
  • Property damage
  • Safety hazard
  • Spill
  • Tree fall (leaves/acorns)
  • Vandalism
  • Weeds

Once your complaint has been entered into the system, the Downtown Ambassadors will receive the information and take action to resolve the complaint within 24 hours.  Downtown Ambassadors are capable of resolving numerous issues on public property, including graffiti, human/pet waste, litter, odor issues, spills, tree falls and weeds.  Private property owners may also request graffiti abatement on their property (see Graffiti Abatement Service below).

Complaints about broken windows, street lights, property damage, safety hazards and vandalism will be reported directly to the City of Jacksonville or private property owner.

 Click here to report a Downtown cleanliness or maintenance issue.


Graffiti Abatement Service

Downtown Vision now provides graffiti abatement on private property within the Business Improvement District.  Downtown Ambassadors will use paint (provided by the owner) or green-friendly, non-hazardous graffiti removal chemical wipes to remove graffiti on private property.

Download the Graffiti Removal Authorization Form below. Return the form to our Director of District Services via fax to 904-634-8988 or email.

 Graffiti Removal Authorization Form | Download PDF


Downtown Jacksonville Issue Resolution Contacts

The Downtown Resolution Contact Sheet is a handy reference to know which organizations can help resolve which issues.


Issue Responsible Contact
Clogged drains, potholes, sidewalk hazards COJ/Streets & Drainage Department 630-CITY (2489)
Clean up needed at JTA Bus Stops & Shelters JTA 631-3100
Road maintenance City Roads 630-CITY (2489)
Road maintenance State Roads 360-5457
Code enforcement COJ/Code Enforcement 630-CITY (2489)
Parks - general questions COJ/Parks Department 630-CITY (2489)
Broken street lights JEA 665-6000


Issue Responsible Contact
Report panhandling JSO 630-0500
Non-emergency issues JSO 630-0500
Emergency Issues JSO 911


Issue Responsible Contact
Parking database Downtown Vision
Report a broken/problem meter COJ/Office of Public Parking 630-CITY (2489)
Report a problem in a City-owned garage COJ/Office of Public Parking 630-CITY (2489)
Report traffic light/crosswalk problems COJ/Traffic Engineering 630-CITY (2489)
General public transit questions JTA 630-3100


Issue Responsible Contact
General zoning & legislation questions Office of Economic Development 630-1858
Sidewalk vending & food truck question Office of Economic Development 630-1858
Garage & A-frame questions Office of Economic Development 630-1858
Cafe Seating permit questions Office of Economic Development 630-1858


Issue Responsible Contact
General event permitting & street closures COJ/Special Events 630-CITY (2489)

Contact Us

  • Downtown Vision, Inc
  • 214 N. Hogan St.
  • Suite 120
  • Jacksonville, FL 32202